Privacy policy
Last updated: 29 October 2026
Draft for review. This text must be checked by a lawyer before launch.
What we collect
Order details you enter (tokens, networks, amount, recipient wallet address), the order ID, and basic technical data such as IP address and browser type. We do not ask for your name, email or phone number for standard swaps. If you contact support, we also keep the email address you give us, your messages and any order ID you include (see Support messages).
Cookies and storage
Flipperr does not use advertising or tracking cookies. Your browser remembers your sound setting and that you've seen our cookie notice and, if you message support, keeps a private reference to that conversation so you can see our replies when you come back. Anyone using the same browser can open that conversation until you start a new one. Your order page opens from a private link; anyone with that link can open it.
Support messages
When you message us through the support chat or by email, we store your email address, your messages and our replies, any order ID you give us, and when each message was sent, so we can answer you and keep a record of the case. We use your IP address briefly to stop spam and abuse; it is not stored with your messages. Our team is notified of new messages in private Telegram and Discord channels; these notifications carry only a conversation reference, never your messages or email address. We will never ask for your seed phrase or private keys, so never send them.
Why we collect it
To create and complete your swap, show live status, give support, prevent fraud and meet legal obligations.
Who we share it with
Our liquidity partner receives the order details needed to execute the swap, and your IP address for its fraud and AML checks. When email support is on, the emails we send and receive pass through our email provider, which processes them in the United States and keeps them for up to 30 days. We do not sell your data.
How long we keep it
Order records and support conversations are kept as long as needed for support, accounting and legal requirements.
Your choices
Contact support to ask about data related to your order ID or your support conversations, including asking us to delete a conversation. Copies of our replies already delivered by email stay in the mailbox they were sent to.